Frequently Asked Questions
Everything you need to know about RK ROYAL KLUDGE mechanical keyboards and support.
What is the standard shipping time for orders?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-20 business days depending on your location and customs processing.
How do I download the software for my RK keyboard?
You can download the latest drivers and customization software directly from our official website's 'Downloads' section. Ensure you select the correct model and version (Wired/Wireless) for compatibility.
What is your return and refund policy?
We offer a 30-day return policy for items in their original condition and packaging. If you experience a manufacturing defect, please contact our support team to initiate a warranty claim or a full refund.
Are RK ROYAL KLUDGE keyboards hot-swappable?
Many of our popular models, such as the RK61 and RK84, feature hot-swappable PCBs. This allows you to replace switches without soldering. Please check the specific product description to confirm hot-swap capability for your model.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and estimated delivery times are calculated at checkout based on the destination country and package weight.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various local payment methods depending on your region to ensure a secure checkout process.